FRONT OF HOUSE

 

Front of House

REPORTING TO: The Founders

SALARY: Competitive

ABOUT THE BUSINESS

Flykick is a lifestyle brand that launched in Central London in early 2018. Offering non-contact kick-boxing inspired group exercise classes; where each member faces off against their own bag in a lively music-driven & energy flooded room.

JOB DESCRIPTION

This is a unique opportunity working with the founders of the business, turning our dream into a reality.  We are seeking passionate, service-oriented, positive and hard-working individuals with a love for fitness and boxing/ kickboxing, and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. The prerequisites for this role is that they have 1+ years proven experience in retail or hospitality and be excellent in a customer facing environment.

RESPONSIBILITIES

  • Provide high level customer service and hospitality to clients

  • Assist the studio management in daily studio tasks and projects

  • Maintain a positive can-do attitude and take initiative

  • Ensure a successful class check-in process and overall excellent Flykick experience for customers

  • Work as a cohesive team with all Flykick staff members

  • Assist with the training and coaching of new hires for the front desk staff team

  • Maintain product knowledge for all studio retail operations

  • Maintain the distinct Flykick aesthetic, appearance, atmosphere and culture

REQUIREMENTS

  • Experience of working in the hospitality industry

  • Customer service experience

  • Ability to prioritize and multi-task within a fast-paced environment

  • Willingness to initiate tasks and perform duties without direction

  • Excellent communication skills

  • Flexibility to work a non-traditional schedule (weekends, holidays, early mornings, late evenings, etc)

  • Ability to work effectively as part of a team and to enhance a one team culture.

  • Ability to build relationships

  • Knows how to have fun – live life fully – be silly

  • Must be able to kneel, bend, reach, climb and stand for long durations of time

  • Must be able to lift/carry a minimum of 20kgs

NEXT STEPS

Send the below to elyse@flykicklondon.com

  • CV

  • 3 Reasons why you are suited to this opportunity.

  • Your best idea for building a strong customer community.

  • Your top 3 workout songs.

 
Louisa Willoughby