FRONT OF HOUSE
Front of House
REPORTING TO: The Founders
ABOUT THE BUSINESS
Flykick is a lifestyle brand that launched in Central London in early 2018. Offering non-contact kick-boxing inspired group exercise classes; where each member faces off against their own bag in a lively music-driven & energy flooded room.
This is a unique opportunity working with the founders of the business, turning our dream into a reality. We are seeking passionate, service-oriented, positive and hard-working individuals with a love for fitness and boxing/ kickboxing, and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. The prerequisites for this role is that they have 1+ years proven experience in retail or hospitality and be excellent in a customer facing environment.
Provide high level customer service and hospitality to clients
Assist the studio management in daily studio tasks and projects
Maintain a positive can-do attitude and take initiative
Ensure a successful class check-in process and overall excellent Flykick experience for customers
Work as a cohesive team with all Flykick staff members
Assist with the training and coaching of new hires for the front desk staff team
Maintain product knowledge for all studio retail operations
Maintain the distinct Flykick aesthetic, appearance, atmosphere and culture
Experience of working in the hospitality industry
Customer service experience
Ability to prioritize and multi-task within a fast-paced environment
Willingness to initiate tasks and perform duties without direction
Excellent communication skills
Flexibility to work a non-traditional schedule (weekends, holidays, early mornings, late evenings, etc)
Ability to work effectively as part of a team and to enhance a one team culture.
Ability to build relationships
Knows how to have fun – live life fully – be silly
Must be able to kneel, bend, reach, climb and stand for long durations of time
Must be able to lift/carry a minimum of 20kgs
Send the below to firstname.lastname@example.org
3 Reasons why you are suited to this opportunity.
Your best idea for building a strong customer community.
Your top 3 workout songs.