Position: Front of House

 

REPORTING TO: The Founders

SALARY: Competitive

ABOUT THE BUSINESS

Flykick is a lifestyle brand that launched in Central London in early 2018. Offering non-contact kick-boxing inspired group exercise classes; where each member faces off against their own bag in a lively music-driven & energy flooded room.
 

JOB DESCRIPTION

This is a unique opportunity working with the founders of the business, turning our dream into a reality.  We are seeking passionate, service-oriented, positive and hard-working individuals with a love for fitness and boxing/ kickboxing, and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. The prerequisites for this role is that they have 1+ years proven experience in retail or hospitality and be excellent in a customer facing environment.

 

RESPONSIBILITIES

  • Provide high level customer service and hospitality to clients
  • Assist the studio management in daily studio tasks and projects
  • Maintain a positive can-do attitude and take initiative
  • Ensure a successful class check-in process and overall excellent Flykick experience for customers
  • Work as a cohesive team with all Flykick staff members
  • Assist with the training and coaching of new hires for the front desk staff team
  • Maintain product knowledge for all studio retail operations
  • Maintain the distinct Flykick aesthetic, appearance, atmosphere and culture

 

REQUIREMENTS

  • Experience of working in the hospitality industry
  • Customer service experience
  • Ability to prioritize and multi-task within a fast-paced environment
  • Willingness to initiate tasks and perform duties without direction
  • Excellent communication skills
  • Flexibility to work a non-traditional schedule (weekends, holidays, early mornings, late evenings, etc)
  • Ability to work effectively as part of a team and to enhance a one team culture.
  • Ability to build relationships
  • Knows how to have fun – live life fully – be silly
  • Must be able to kneel, bend, reach, climb and stand for long durations of time
  • Must be able to lift/carry a minimum of 20kgs

 

NEXT STEPS

Send the below to ben@flykicklondon.com

  • CV
  • 3 Reasons why you are suited to this opportunity.
  • Your best idea for building a strong customer community.
  • Your top 3 workout songs.
     
 
Louisa Willoughby